Refund policy

We want the sling to be right for your dog. If it isn't, here's how returns work.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013, you may cancel your order for any reason within 14 days of the day you receive it. Email sumikazepets@gmail.com to tell us, then return the item within 14 days of that email. Items should be unused and in their original packaging where possible. We'll refund the price of the goods (and standard outbound delivery, if you paid for it) within 14 days of receiving them back, to your original payment method.

Our 30-day comfort guarantee

On top of your legal rights, we give you 30 days from delivery to try the sling with your dog. If it genuinely doesn't help — even if it's been used — email us within those 30 days and send it back for a refund of the item price. This is a goodwill promise for the support sling; it doesn't cover general wear, damage, or a change of mind after 30 days.

Return postage

You cover return postage. For most returns we deduct a flat £3.99 from your refund to cover it, so you don't have to arrange anything — or you can post it yourself with proof of postage. If the item is faulty or we sent the wrong thing, we cover return postage in full.

Exchanges

Wrong size? Email us within 30 days. You cover postage back (£3.99); we cover sending the replacement.

Faulty or incorrect items

Email a photo within 30 days of delivery. We'll send a replacement or refund you in full, including any postage you paid, with nothing to pay to return it.

Hygiene items

For hygiene reasons, grip socks can only be returned if they're unworn. This doesn't affect your right to return a faulty item.

How to start a return

Email sumikazepets@gmail.com with your name, order number, and what you'd like to do. We'll reply within 24–48 hours with the return address.

Sumikaze, Hales Crescent, Smethwick, B67 6QT, United Kingdom.